Privacy Policy
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Northstar Software LLC — Terms & Conditions, Privacy Policy & Shipping Policy
Last updated: June 2026
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1. Acceptance of Terms
By accessing or using the services provided by Northstar Software LLC (“Company,” “we,” “our,” “us”), you agree to these Terms & Conditions, including our integrated Privacy Policy, Shipping Policy, and Arbitration Agreement. If you do not agree, discontinue use of our services.
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2. Services Provided
Northstar Software LLC provides:
- Custom software development
- Workflow automation
- Mobile and web application development
- UI/UX design
- Digital infrastructure setup
- Technical consulting and related digital services
Project scope, timelines, and deliverables are defined in individual agreements or invoices.
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3. Client Responsibilities
Clients agree to:
- Provide accurate information, access, and materials
- Respond to communication promptly
- Review deliverables within agreed timelines
- Ensure they have rights to any content or data provided
Delays in providing required materials may impact delivery timelines.
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4. Payment Terms
Unless otherwise stated:
- Payments are due upon receipt of invoice
- Late payments may incur a 1.5% monthly fee
- Work may pause if payment is overdue
- Deposits are non‑refundable
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5. Refund Policy
All payments are non‑refundable.
30‑Day Free Fix Guarantee
If the client is dissatisfied with any part of the delivered work, they must notify us within 30 days.
We will fix or adjust the issue at no additional cost, limited to the original scope.
After 30 Days
Any fixes, changes, or adjustments requested after 30 days will incur a service fee.
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6. Revisions & Change Requests
Projects include the number of revisions specified in the agreement.
Additional revisions or scope changes may result in additional charges.
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7. Intellectual Property
Unless otherwise agreed:
- Northstar Software LLC retains ownership of internal tools, frameworks, and development processes
- Clients receive a license to use final deliverables for their business
- Open‑source components remain governed by their respective licenses
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8. Confidentiality
Both parties agree to maintain the confidentiality of proprietary or sensitive information shared during the project.
This obligation survives project completion.
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Integrated Privacy Policy
9. Information We Collect
We may collect:
A. Information You Provide
- Name, email, phone number
- Business details
- Project files and requirements
- Payment‑related information (processed through secure third‑party providers)
B. Automatically Collected Data
- IP address
- Device and browser information
- Usage analytics
- Cookies and tracking technologies
C. Third‑Party Data
If you integrate external services (APIs, hosting, payment processors), they may share limited data with us.
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10. How We Use Your Information
We use information to:
- Provide and improve our services
- Communicate about projects and support
- Process payments
- Maintain security
- Comply with legal obligations
We do not sell or rent your personal information.
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11. How We Share Information
We may share information with:
- Service providers (hosting, analytics, payment processors)
- Contractors assisting with your project
- Legal authorities when required
All partners must maintain confidentiality.
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12. Data Security
We take reasonable measures to protect your data, but no system is 100% secure.
Clients are responsible for maintaining backups unless backup services are included in the agreement.
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13. Data Retention
We retain data only as long as necessary to:
- Complete your project
- Meet legal or accounting requirements
- Maintain business records
You may request deletion of your data, subject to legal limitations.
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14. Your Rights
Depending on your location, you may have rights to:
- Access your data
- Request corrections
- Request deletion
- Opt out of marketing communications
Contact: northstarsoftware11@proton.me
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15. Cookies & Tracking
We may use cookies to:
- Improve website performance
- Analyze traffic
- Personalize user experience
You may disable cookies in your browser settings.
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16. Third‑Party Links
Our website or services may contain links to third‑party sites.
We are not responsible for their privacy practices or content.
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17. Children’s Privacy
Our services are not intended for individuals under 18.
We do not knowingly collect information from minors.
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Integrated Shipping Policy (Digital Delivery)
18. Digital Delivery Only
Northstar Software LLC delivers all products and services digitally.
No physical items are shipped.
Digital deliverables may be provided through:
- Secure email
- Cloud storage links
- Online transfer portals
- Project management platforms
- Direct server or hosting deployment
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19. Delivery Timeframes
Delivery timelines follow the project agreement.
Typical expectations:
- Files and documents: delivered upon completion
- Access credentials: delivered immediately after setup
- Software deployments: delivered after testing and approval
Clients will be notified if additional time is required.
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20. Delivery Confirmation
A digital delivery is considered complete when:
- Files or credentials are sent,
- Software is deployed, or
- The client confirms receipt in writing
If no issues are reported within 72 hours, delivery is considered accepted.
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21. Failed or Delayed Delivery
If delivery fails due to:
- Incorrect email
- Blocked inbox
- Client-side technical issues
- Missing access permissions
The client must notify us for re‑delivery.
We are not responsible for delays caused by:
- Hosting providers
- Email service outages
- Client security settings
- Third‑party platform downtime
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22. Re‑Delivery
We will re‑deliver files at no cost within 30 days of the original delivery.
After 30 days, re‑delivery may incur a fee.
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General Legal Terms
23. Limitation of Liability
To the fullest extent permitted by law:
- Northstar Software LLC is not liable for indirect, incidental, or consequential damages
- Total liability is limited to the amount paid for the specific service in question
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24. Arbitration Agreement
Any dispute, claim, or controversy arising out of or relating to the services provided by Northstar Software LLC, these Terms & Conditions, or any agreement between the parties shall be resolved exclusively through binding arbitration.
- Arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.
- The arbitration will take place in Georgia.
- Each party is responsible for its own legal fees and costs.
- The arbitrator’s decision will be final and legally binding.
- The client agrees to waive the right to a court trial or class‑action lawsuit.
Small‑Claims Court Exception
Northstar Software LLC may pursue unpaid invoices or collection matters in small‑claims court, and these actions are not subject to arbitration.
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25. Termination
Either party may terminate a project with written notice.
Clients remain responsible for payment of completed work and any non‑recoverable costs.
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26. Governing Law
These Terms are governed by the laws of the State of Georgia, without regard to conflict‑of‑law principles.
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27. Changes to This Policy
We may update these Terms, Privacy Policy, and Shipping Policy at any time.
Continued use of our services indicates acceptance of updates.
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28. Contact Information
Northstar Software LLC
Hahira, Georgia
Email stephen.mccranie@starrysoftware.net